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Latest Consumer Protection Law to Safeguard Online Consumers In India

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Today, the major portion of consumers in India like the other developed and developing countries are purchasing or availing goods or services or attempting to purchase goods or services through the cyber world. On the above score, e-commerce industry has thrived its best in the last few years. Specially, in the present situation of prolonged lockdown, testing the very existence of civilization, when people are hardly going out of their houses or avoiding direct purchase from the physical market or the physical world, the business of the e-commerce industry is reaching its pinnacle. People at large in the society are purchasing goods or services through various online platforms which may be either direct e-commerce entity or market place of e-commerce entity. Everyday majority of contract are made through virtual world wherein some or every part of a valid contract is executed through virtual world. Though, the previous Consumer Protection Act, 1986 and our existing Contract Act does no...